Cabot Components is built on that same foundation. Over the years, we have learned that if you take care of your customers, they will take care of you. Nothing confirms a great relationship more than when a customer buys from you, even when you didn't have the lowest price. That tells you that the customer places a value on you and your service.
We develop those kinds of relationships by providing quality products in a timely manner and at a fair price. We treat every customer as our most valued customer.
By email:
sales@cabotcomponents.com
customersupport@cabotcomponents.com
shipping@cabotcomponents.com
accounting@cabotcomponents.com
webmaster@cabotcomponents.com
By standard mail:
Cabot Components Corporation
P.O. Box 1233
Cabot, AR 72023-1233
By toll free telephone:
866 568-6594 (Monday - Friday between 8:00 a.m. and 5:00 p.m. Central Standard Time)
sales@cabotcomponents.com
None of our items are off-the-shelf items. They are manufactured only after an order is placed. We have various products and each has different shipping characteristics. For example, typical delivery time for roll up or sectional doors is three to five weeks after receipt of order while insulation products typically deliver in 10 - 15 business days.
Another area involves receipt and handling of the product. Doors may weigh anywhere from 80 pounds to several hundred pounds, per item. These items are generally shipped via common carrier and the driver is not required to unload the item and, in most cases, will not assist in unloading it. Therefore, it is your responsibility to ensure that you have sufficient persons and adequate equipment to unload and handle the product(s) in a safe and efficient manner. Insulation on the other hand can weigh as little as 40 pounds, depending on product and roll size, and can be unloaded with less equipment and effort. You may read more about receiving and inspecting our products by visiting the main website at www.cabotcomponents.com or call us for more information at 866-568-6594.
Refund, Returns and Cancellation Policies:
Our Cancelation, Return and Refund Policies are intended to act in concert with our other terms, conditions, policies and procedures, not replace, supersede or diminish in force the foregoing.
We believe that our policies are consistent and fair. Please consider that you, the customer, are allowed to review our website at your leisure before placing an order for any of our products. We have spent an extraordinary amount of time and effort describing our products, providing answers to common questions, and judiciously using photographs and other graphics. We also provide Contact Us information so that you may ask any questions that we may have overlooked. You act as your own salesperson; therefore, any purchase should be well thought out and executed without external pressure. Given the proceeding, cancelations or returns (for other than damages or defects) should be extremely rare. Even so, things happen and we are willing to work with you to reach a reasonable and equitable resolution when there is a need to cancel or return an item.
The following is one example of our return policy:
Commercial Doors -- If the order is canceled within two (2) business days of order placement, there is no charge for cancelation and a full refund will be issued.
If the order is canceled after the material has been manufactured but prior to shipment, a refund will be issued minus a 25% restocking fee.
If the order is canceled after shipment and the material is received back in a condition suitable for resale, a refund will be issued minus all shipping costs and a 25% restocking fee.
All of our policies and procedures are incorporated herein by reference. The full text of our policies and procedures may be viewed on our cabotcomponents.com website. By executing a purchase from this shopping cart, you affirm that you have read and understand these policies and procedures and that you acknowledge, accept and agree to be bound by them.
Frequently Asked Questions:
Please visit www.cabotcomponents.com for a full list of FAQ's.
TO START SHOPPING, JUST CLICK ON A CATEGORY ON THE LEFT SIDE OF THE PAGE, CLICK ON A PICTURE OR CLICK ON A DESCRIPTION UNDER A PICTURE.
GENERAL INFORMATION: To view pricing and check freight, add the item to the shopping cart, fill in your shipping information and select a shipping method. Feel free to use the shopping cart to add and remove products, change quantities and in general, just shop. You will not be making a purchase unless you complete the process by entering your credit card or Paypal information and clicking on Submit Order.
Please be sure to read the instructions for your product and select the appropriate Shipping Method so that you may be presented with the proper freight rate, as applicable. Note: Freight costs are driven by fuel costs and subject to change without notice. Some products require quoting and may not be priced online. If you are interested in one of these products, we will be happy to work up a "no obligation" quote. Your "special quote" will be posted back to the website for you to purchase, if you chose to do so. Customers outside the continental U.S., please contact us for freight costs.
Please view our Pricing Policy for more information.
Would you like to visit our home website to get more detailed information on our products. Click on this Cabot Components link.
Have questions or need more information? Just give us call or send an email.
Our Toll Free Number: 866-568-6594.
Photographs or other graphical elements used by Cabot Components Corporation are provided for illustrative purposes and may not be an exact representation of the product. The written description on your purchase order/contract takes precedence over graphical depictions.
